Healthwatch query regarding people’s social care assessments, reviews and waiting times

Dear colleague

Re: Healthwatch query regarding people’s social care assessments, reviews and waiting times

At Healthwatch Oxfordshire, we focus on finding out what local people think is working well or not working in health and social care services. I am writing to you to find out about people’s experiences of getting social care assessments and care packages in Oxfordshire.

We would like to understand what the waiting times are like for people to get their social care assessments as well as their care packages and care reviews.

To this end, we would be very interested to learn more about the experiences of the people you support in getting social care assessments, care packages and care reviews. We have created a short survey online to make it easier for you to provide this feedback and help us with this project.

Please could you remove any information that contains confidential or personally identifiable details before returning it to me. Your feedback will remain anonymous. If you are filling this survey as an individual rather than a representative of an organisation, please could you indicate this in the comments box of the survey.

We would be grateful if you could fill in the survey online at

by 11th November 2016.

Alternatively, you can print out and fill in a paper copy (attached to this letter) or we are happy to provide you with a paper copy and freepost envelope to return it to us. Please do contact us if you would like a paper copy of this survey and/or a freepost envelope.

Many thanks in advance for your assistance with this matter. Please do not hesitate to contact me should you have any questions or require any further information.

With best wishes,

Kanika Lang Community Involvement Officer 01865 520520