JOB VACANCY: Getting Heard – Programme Coordinator

Job location (usual place of work): Barton OX3 9LS

Pay rate: £22,268 – £23,518 per annum FTE

Pay is pro rata?: Yes

Job title: Programme Coordinator

Applications close on date: 09:00 on 03/07/2017

Hours are: Part time

Contract is: Permanent

Job summary: Getting Heard (formerly Oxfordshire Advocacy) is passionate about empowering individuals to have their voices heard. Our advocates enable disadvantaged and marginalised individuals to have greater involvement in decisions that affect them.

Our Community Advocacy service has been running since 1996 and offers both telephone advocacy, delivered by the Programme Coordinator, and face-to-face advocacy delivered by up to 45 specially trained volunteer advocates for 1-2 hours per week for up to 6 months per partnership. Each year we support over 265 Oxfordshire adults, who we refer to as our “partners” on issues including housing, benefits and access to services.

The Programme Coordinator has overall responsibility for the Community Advocacy service with a total budget of £41,410 including salary costs. These responsibilities include service promotion, receiving referrals and assessing eligibility, providing telephone advocacy, matching our partners with volunteer advocates for face-to-face advocacy, recruiting, training and supervising volunteers, raising safeguarding concerns when needed and also monitoring and evaluating the service.

Approximately 1/3rd of our partners contact Getting Heard directly for support, and 2/3rd of our partners are referred to us by third party organisations (e.g. Citizens Advice Bureau). The Programme Coordinator has responsibility for promoting the service. Service promotion can be directly with our partners (e.g. stalls at community events) or indirectly through other organisations (e.g. agreeing referral pathways with other charities who are likely to refer).

Our partners can contact Getting Heard by telephone, email or in person at our offices in Barton. If a partner telephones or emails us then their first point of contact is our partner organisation (seAp) who manage a Contact Centre.

The Programme Coordinator is responsible for identifying new volunteers, through advertising and outreach events. Once a potential volunteer has expressed an interest the Coordinator holds an initial conversation to assess their suitability, liaises with the Office Manager to arrange DBS/reference checks and then arranges for them to attend a 3 day initial training programme.

Every year Getting Heard runs at least two 3 day long “Introduction to Advocacy” training sessions for new volunteer advocates. The Programme Coordinator has responsibility for both organising these sessions and delivering at least 1 day of the training. The Coordinator is also responsible for liaising with volunteers to identify additional training needs and arranging follow-up training as and when required (e.g. lone working). Once trained the Coordinator provides each volunteer with a 1:1 induction and partners them with a mentor (a more experienced volunteer).

The Programme Coordinator has responsibility for partnering volunteers with new partners. Once this partnership is established the Coordinator provides the volunteer with telephone support, alongside face-to-face supervision once every 3-6 months. Alongside this 1:1 support the Coordinator is responsible for ensuring volunteer network meetings take place every other month, chaired by volunteer representatives with space for reflective practice.

At the beginning and end of each partnership volunteers gather client feedback to establish the outcome of their support. Our partners are also called by an Office based volunteer when their partnership comes to an end to gather feedback on the volunteer. The Programme Coordinator is responsible for gathering this information, analysing outcomes/feedback and identifying if changes need to be made to improve the service offered. The Coordinator also has responsibility for maintaining accurate partner records on Getting Heard’s database hosted by our partner seAp.

Risk assessments are conducted by the Programme Coordinator before a partner is matched with a volunteer, and appropriate mitigation measured put in place if a risk is identified (e.g. pair working). The Coordinator has a responsibility for ensuring volunteers are compliant with Getting Heard’s safe working and safeguarding policies and procedures, through inductions, training and supervision. All safeguarding concerns have to be raised with the Director within 24 hours.

• Supporting disadvantaged people, with physical or learning disabilities, physical or mental ill-health or other disadvantage either face-to-face or on the telephone (Essential)
• Advocating for another person either in a paid or unpaid capacity, ensuring their voice was heard and their rights asserted (Essential)
• Managing a busy case-load and dealing with competing demands (Essential)
• Working in a team and sharing best practice (Essential)
• Managing other people, either staff or volunteers (Preferable)
• Knowledge of services available in Oxfordshire to support disadvantaged people (Preferable)
• Managing a database and maintaining client records (Preferable)

• Excellent communication and listening skills
• Strong inter-personal skills, demonstrating understanding and empathy
• Commitment to being non-judgemental and working from a person centrered approach
• Ability to manage competing demands, prioritising as required
• Committed to maintaining safe working practices, personal boundaries and confidentiality
• Able to work independently, conducting research as necessary
• Strong IT skills, ideally with databases
• Punctual and reliable

To apply, please contact: For more information a Job Description and an application form please visit
To apply email –

Time: May 30, 2017 at 3:10 pm
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