JOB VACANCY: Restore – Coaching Team Leader

Role summary: Are you looking for a new challenge in 2018? If so you may well be the person who can provide day to day to day management and support to our successful coaching team (currently 5 FTE)
Reporting to a Regional Head of Service you will to manage the development and delivery of high quality Employment and Recovery Coaching services by both staff and volunteers in a variety of locations across Oxfordshire.

Job location (usual place of work): OXFORD

Pay rate: £21,530 – 26,293

Pay is pro rata?:

Job title: Coaching Team Leader

Applications close on date: 1st Feb 2018 at midnight

Hours are: Full time

Contract is: Permanent

Job description: Coaching Team Leader
Responsible for: Coaching team (currently comprising 5 f.t.e. staff and a small group of volunteers) Reports to: Regional Head of Services
Employment term: Full Time/Perm 37 hours per week (starting at 35 hours per week, with a view to returning to 37 hours over time, in line with Restore’s whole staff group)
Salary: Starting Salary £21,530 – 26,293 per annum, pro rata
Position based in: Oxford, Oxfordshire
Benefits: EAP, Individual Training Budget, Pensions, Childcare Vouchers, Travel loan, Eye Care scheme, Cycle to work scheme, 33 days holiday inclusive of bank holidays, 4 week’s unpaid sabbatical after five years’ service

About Restore

Restore works in Oxfordshire with people who have severe and enduring mental health problems. We know that everyone has talents and abilities, and the capacity to make a valuable contribution to the community. We believe that people with mental health problems have the right to work, the right to the support they need to gain employment and lead fulfilling lives. We also believe that the stigma associated with mental health problems damages the whole community and in all we do, we work to challenge this discrimination.

Restore provides Recovery Groups and a Coaching Service. Coaching provides one to one support enabling members (service users) to achieve their aims. Restore’s coaching activities focus on supporting people to achieve paid work, after a period of illness, to start volunteering or start or return to education. Some coaches are embedded within Recovery Groups, and others work within hospital or community settings, such as the TalkingSpace Plus (IAPT service. A team of skilled and trained volunteers also delivers an employment-retention service to in-patients on acute wards at the Littlemore and Warneford Hospitals in Oxford.

Recovery Groups provide members with the opportunity to work on their journey of recovery together through therapeutic activity such as gardening, woodwork, catering or craft based activities.

Restore has six sites in Oxfordshire (four in Oxford, one in Didcot, and one in Banbury), plus two sub-contracted sites (in West and South Oxfordshire) and staff who work across a range of other sites in the county.

Restore also leads on the delivery of the Oxfordshire Recovery College, an innovative shared learning environment for people with mental illness, their families, carers and professionals.

Restore also offers Mental Health First Aid training and Working With Mental Health courses, the former aimed at both individuals and organisations, the latter aimed specifically at the corporate sector.

Find out more at

Overall aims of the post

Under the leadership of the Regional Heads of Services, to manage the development and delivery of high quality and effective Employment and Recovery Coaching services for Restore, delivered by both staff and volunteers in a variety of locations, currently:
• Restore’s Recovery groups.
• Restore’s Opportunities project.
• TalkingSpace Plus (IAPT).
• Early Intervention Service (Oxford Health).
Specific Responsibilities:
• Enable people with mental health challenges in Oxfordshire to access trained support to obtain and keep paid work, or to return to education.
• Coordinate the work of the team to ensure that the provision of coaching is delivered in a timely and accessible manner, evenly across all services, supported by effective systems and communication tools.
• Provide high quality support, training, supervision and appraisals for all coaching staff, and ensure that all volunteers are equally well supported, trained and supervised.
• Source and oversee a cost-effective means of providing regular clinical supervision for the coaching team.
• Use learning opportunities and reflective practice to contribute to the team’s development and continuous quality improvements.
• Work with colleagues to create and deliver highly effective referral and assessment processes.
• Ensure that the working practices of the coaching team are safe, effective and monitored, working with the Regional Heads of Services to develop robust policies and procedures as relevant.
• Develop and maintain appropriate monitoring and data capture, to ensure compliance with contract requirements.
• Provide written reports about the work of the coaching service, as required.
• Liaise with mental health professionals and partner organisations, attending routine meetings as required.
• Contribute to the formulation of Restore’s overall strategy and vision, in relation to coaching.
• Assist in the preparation of bids or tenders for new contracts, from time to time.
• Assist the Regional Heads of Services to keep the coaching service within budget.
• Assist the Regional Heads of Services in communicating the work of the coaching team both internally and externally.
• Carry a small coaching caseload, as required.

General or standard requirements

Uphold Restore’s Equality and Diversity policies and practices to ensure compliance with the Equality Act 2010

Safeguarding is everyone’s responsibility and employees are required to be familiar with and adhere to Restore’s safeguarding policies and procedures at all times.

Health and Safety including risk management
All employees have a duty to ensure that a safe working environment is maintained. This includes managing risk within their area of responsibility and following Restore’s H&S policies and procedures.

Ensure all data is treated as confidential and that disclosures are consistent with Restore’s policies and procedures in this area.

Code of Conduct and Customer Care
Act at all times in accordance with Restore’s staff code of conduct to ensure a professional service is provided to colleagues, members, other partners and stakeholders.

Person Specification
You will have an understanding of the sector, and empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain calm under pressure when dealing with sensitive staffing or member issues.

Essential Requirements

• Experience of leading and supporting staff and teams.
• Experience of using team performance management techniques in order to meet challenging targets and quality standards.
• Experience of managing underperformance and implementing performance improvement action plans.
• Experience of managing client and customer feedback, satisfaction and complaints.
• Experience of team facilitation and strong meeting management skills.
• Ability to work flexibly, on own initiative, under pressure, managing competing priorities.
• Ability to coordinate and deliver services, safely and effectively.
• Experience of working with people with mental health problems.
• Excellent listening skills and communication skills (both written and verbal) with clear evidence of ability.
• Ability to coach and the ability to develop this skill in others.
• Ability to motivate and inspire others and translate learning into effective and committed practice.
• Ability to devise, implement and maintain accurate documentation.
• Demonstrable awareness and commitment to anti discriminatory practice.
• Demonstrable IT literacy and confidence in using the Microsoft Office suite of applications.
• Understanding of professional and legal approach to confidentiality and data sharing.

Desirable Requirements
• Experience of supporting people into work and/or voluntary activity.
• Related training/qualification such as Individual Placement & Support (IPS) coaching.
• Experience of managing volunteers.
• Knowledge of current policy and good practice in the field of mental health recovery, coaching, employment and learning support for vulnerable people.
• Experience of working in third sector organisations.
• Car driver/owner.

Other work related criteria
• Willing and able to undertake occasional evening and weekend work.
• Willing and able to undertake regular travel within the county and occasionally elsewhere in the UK.

Any offer of employment is subject to a satisfactory Disclosure and Barring Service check.

There is a probation period of six months for new employees, during which time your employment will be monitored. Your employment will be subject to you completing your probationary period to the satisfaction of Restore.

To apply, please contact: If you want to have an informal conversation about this role, please telephone either Lesley Dewhurst or Mark Adams Joint Chief Executive on 07841 032926 and 07841 032935 respectively.
If you are interested in this role click here to view the job description & person specification as well as submitting your 2 page A4 (maximum) letter demonstrating how you meet the person specification requirements of this job and a copy of your CV if you wish to apply.
Please remove your name, date of birth and any contact information from your CV and supply this on a separate piece of paper.
Please send applications to
The closing date for applications is Thursday 1st February 2017 at midnight.
Interviews for this post will be held on 8th and 9th February 2017.

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Time: January 11, 2018 at 10:17 am
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