JOB VACANCY: Sanctuary Housing – Part time Temporary Service Manager

Role summary: Sanctuary Hosting matches homeless asylum seekers, refugees and vulnerable migrants to people with spare rooms and open hearts in the community, who are prepared to have someone to stay with them rent free for a pre-defined period of time.

This Temporary Part-Time Service Manager role (12 months maternity cover) is an exciting opportunity to oversee the development and management of this successful and innovative service across the Thames Valley area. In this role you will have responsibility for ensuring the service is safe and effective, working closely with the Sanctuary Hosting Management Committee. You will manage a Service Co-ordinator (currently part time) and have overall responsibility for recruiting, training, supporting and supervising all of Sanctuary Hosting’s volunteers and any other appointed staff. You will also have lead responsibility for assessing and responding to guest referrals and coordinating, facilitating and supporting hosting placements. You will proactively promote the service through attending relevant forums, meetings and events and giving presentations about its work. You will also have responsibility for ensuring the service meets the funding requirements of the various grant giving bodies that support it.

To be successfully appointed to this role you will need experience of developing and delivering high quality, confidential, user-centred services for vulnerable people. You will also need to have working knowledge of provisions relating vulnerable people, in particular refugees, asylum seekers and vulnerable migrants. You will need to have experience of supervising volunteers and, ideally, staff. You will also need strong partnership working, fundraising, communication, organisational and IT skills.

A current driving licence valid for use in the UK, access to your own vehicle and ability to travel across the Thames Valley area as needed, is an essential requirement. You will also need to be able to work flexibly, including undertaking out of hours and weekend work as required. Benefits: 33 days holidays pro rata (inc. bank holidays)

We are committed to welcoming people from the widest possible diversity of background, culture and experience. As part of its Recruitment and Selection Procedures Sanctuary Hosting conducts enhanced DBS checks of all staff and volunteers.

This post is supported by the National Lottery through the Big Lottery Fund.

Job location (usual place of work): Various locations in Oxfordshire, Buckinghamshire and Berkshire

Pay rate: £24,000 – £26,000 (pro rata 2.5 days per week)

Pay is pro rata?: Yes

Job title: Part time Temporary Service Manager

Applications close on date: 05/03/2018

Hours are: Part time

Contract is: Temporary

Application Form for PT Temporary Service Manager

E_D-monitoring-form Sanctuary Hosting

Job description: Sanctuary Hosting was initiated in March 2015 by Oxford City of Sanctuary in order to contribute a solution to the problem of homeless sanctuary seekers on our streets. The project matches homeless asylum seekers, refugees and vulnerable migrants to people with spare rooms and open hearts in the community, who are prepared to have someone to stay with them rent free for a pre-defined period of time.

Sanctuary Hosting is a registered UK Charity managed by a board of trustees (the Management Committee).

The scheme attaches great importance to ensuring that hosts and guests are properly assessed and supported and that everything is done to ensure that placements are safe and have the best possible chance of succeeding. All hosts are visited and interviewed and DBS and reference checks are undertaken.

Since its inception the scheme has been successful in helping 66 people who were homeless to find accommodation and in providing over 10,000 nights of accommodation to people who would otherwise have been homeless.

Following a successful bid to the Big Lottery in partnership with the British Red Cross and Citizens Advice Reading in 2016, Sanctuary Hosting is in the process of expanding the scheme over the three counties of Oxfordshire, Buckinghamshire and Berkshire.

The post has become available on account of the existing post-holder going on maternity leave.

Overall Purpose of the Post

The Service Manager will have overall responsibility for the delivery of the service and its expansion over three counties. They will work closely with Sanctuary Hosting Management Committee to ensure the scheme is safe and effective. Managing the part-time Service Co-ordinator, they will have overall responsibility for recruiting, training, supporting and supervising all of Sanctuary Hosting’s volunteers. They will also have lead responsibility for assessing and responding to guest referrals and coordinating, facilitating and supporting hosting placements.

1 Main Duties and Responsibilities

Management of volunteers and the Service Coordinator

Recruit, train, supervise, support and manage, a team of volunteers and the Service Coordinator to assess and induct new hosts, and facilitate and support hosting placements.

Oversee the recruitment of volunteer hosts according to the scheme’s procedures.

Oversee the peer support between hosts, providing opportunities for hosts to share their experiences and learning.

Develop volunteer recruitment systems and procedures, working with Sanctuary Hosting Management Committee.

Ensure all volunteers have a clear understanding of their role and remit and receive appropriate support and supervision.

Develop guidance, tools and training resources to enable volunteers to carry out their roles safely and competently, working with Sanctuary Hosting Management Committee.

Ensure that volunteers delivering the service are fully aware of and trained in appropriate health and safety procedures and risk assessments

Service Development

Overall responsibility for developing the scheme to cover Buckinghamshire and Berkshire as well as Oxfordshire.

Working with the Management Committee, develop and implement operational plans, policies and procedures to ensure the scheme functions effectively and safely.

Scope and identify funding opportunities and work with the Management Committee to make appropriate funding applications.

Develop mechanisms for collecting feedback from hosts, guests and volunteers and ensure this feedback is used to develop and improve the Sanctuary Hosting scheme.

Collate and analyse information on the work of Sanctuary Hosting, producing statistical and narrative reports about the scheme’s performance for funders (including the Big Lottery), regulating bodies and the Management Committee as required.

Develop signposting and referral resources to ensure guests with additional needs can be supported appropriately.

Referral and caseload management

Ensure referrals to the hosting scheme are responded to in a timely and professional manner.

Assess the suitability of asylum seekers, refugees and vulnerable migrants who have been referred to Sanctuary Hosting for crisis accommodation.

Promotion and developing partnerships

Work collaboratively with members of the Sanctuary Hosting Management Committee and actively seek opportunities for collaborative and joint working relationships externally, which will enable the scheme to better meet the needs of its service users

Work productively and appropriately with existing partners for the Big Lottery Grant – namely Citizens Advice Reading and the British Red Cross.

2 Build and maintain relationships with statutory, voluntary, community and faith organisations working with refugees, asylum seekers and vulnerable migrants in the Thames Valley Area and nationally as necessary.

Proactively promote and publicise the Sanctuary Hosting scheme through attending relevant forums, meetings and events and giving presentations about the scheme.

Administration

Develop and maintain appropriate and secure systems to record volunteers’ personal details, availability and whereabouts.

Develop and maintain effective and secure paper-based and electronic systems for tracking actions carried out on behalf of individuals referred to the scheme.

Ensure records are securely maintained at all times in line with data protection legislation.

Respond to telephone and email enquiries about Sanctuary Hosting.

General

Ensure service standards, volunteer competencies and health and safety procedures are implemented and maintained across all areas of activity.

Implement and adhere to Sanctuary Hosting’s policies and procedures, including Health and Safety and Equal Opportunities.

Make known to the Sanctuary Hosting Management Committee any circumstances, errors or omissions that may have a detrimental effect on scheme and its volunteers and guests.

Work with the Sanctuary Hosting Chair and Treasurer to assist with developing, implementing and managing operating plans and budget.

To work flexibly in accordance with the needs of Sanctuary Hosting, including undertaking out of hours and weekend work as required.

Commit to on-going professional development including participating in regular clinical and management supervision, relevant external meetings, forums and available training.

Person Specification

Experience
Experience of developing and delivering high quality, confidential, user-centred
services for vulnerable people** E
Experience of providing support services to refugees, asylum seekers and/or
vulnerable migrants** E
Experience of recruiting, supporting, managing and supervising volunteers and also, ideally, staff** E
Experience of fundraising and reporting on existing grants. **E
Experience of developing and maintaining effective working relationships with
external stakeholders**E
Experience of developing, monitoring and evaluating services or projects in response
to service user needs** D

Knowledge
Working knowledge of issues affecting refugees, asylum seekers and vulnerable migrants**E
Working knowledge and understanding of legal provisions and good practice in relation to vulnerable people**E
Knowledge of statutory and voluntary services that provide support to refugees, asylum seekers and vulnerable migrants**E
Understanding of how to develop and implement operating plans, policies and procedures**D
Knowledge of health and safety good practice in a service delivery environment**D
Understanding of how to collate and interpret service delivery information including
statistics and user feedback**E
Intermediate to advanced IT skills including email, Word, Excel, databases, internet and social media**E
Understanding of how to prepare, manage and monitor budgets**E

Competencies
Excellent interpersonal skills including conflict resolution and consultation skills**E
Ability to communicate with people of diverse cultures and empower people by
identifying and working with their strengths**E
Ability to write clearly and accurately and give verbal presentations**E
Ability to work flexibly as part of a team**E
Ability to motivate, develop and supervise volunteers**E
Ability to manage own time and workload and prioritise a range of competing tasks**E
Ability to monitor and improve service quality through active consultation** E

Behaviours
Ensure equal opportunities and anti-discriminatory practices and promote diversity**E
Recognise and value the contribution of others*E
Take responsibility for own actions and ability to undertake reflective learning**E
Uphold confidentiality in all aspects of your work with service users, volunteers and colleagues**E

Special Circumstances
Able to work unsocial hours and respond to emergency situations as required**E
Able and willing to travel in Oxford and the surrounding Thames Valley area on a regular basis as necessary**E
Current driving licence valid for use in the UK and access to own vehicle**E

To apply, please contact: If you would like to apply then please read the documents at http://sanctuaryhosting.org/get-involved/ the Application Form and send it to: wyon.stansfeld@sanctuaryhosting.org. We expect to receive all applications by email and will conduct all correspondence by email unless you request otherwise. If you experience difficulties downloading the appropriate documentation, call Wyon Stansfeld (01865 762200). Closing date: 9am Monday 5th March. Interviews will probably take place week beginning 19th March. We regret we are not able to accept CVs.

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Time: February 5, 2018 at 9:04 pm
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