JOB VACANCY: Programme Coordinator- Appointment Buddies

Role summary: A three year funded project working with partner organisations to engage with older Barton residents who need support to attend appointments at their local NHS Health Centre. The post-holder will provide one-to-one contact and promote engagement of local residents in the Appointment Buddy Programme by accompanying and supporting them at their NHS Health Centre appointments The Programme Co-Ordinator will also be responsible for recruitment, management and leadership of Volunteers and the monitoring and evaluation of this project.

The ideal candidate should be experienced in engaging adults presenting with a range of complex social, physical and mental health needs, and of recruiting, working with and supporting volunteers.

The candidate will work 24 hrs per week which is worked over 3 to 4 days and may include some evenings and weekends.

Application Form Big Lottery Appointment
Programme Coordinator – Appointment Buddies 2018

Job location (usual place of work): Barton, OX3 9LS

Pay rate: £22,268 – £23,518 per annum FTE

Pay is pro rata: Yes

Job title: Programme Coordinator

Applications close on date: Tuesday 10th April 2018

Hours are: Part time

Contract is: Fixed term


Service promotion:
This service accepts self-referrals, 3rd party referrals and also seeks referrals from the two health centres servicing the Barton area. The Programme Coordinator is responsible for promoting the service. This service promotion can be directly with clients (e.g. a stall at the Barton Bash) or indirectly with partner organisations. As this is a community facing role the Programme Coordinator is expected to have a visible presence in the local Barton area.

Resident contact:
Residents can contact Getting Heard by telephone, email or in person at our offices in Barton. If a resident telephones or emails their first point of contact is our partner organisation (seAp) who manage a Contact Centre. Referrals are then uploaded onto our database and the Programme Coordinator contacts the resident to check basic eligibility before arranging a 1st meeting. If after the 1st meeting there is a mutual agreement to proceed then the Programme Coordinator will then liaise with the volunteer team to identify a volunteer able to partner the client. Each year the Programme Coordinator will themselves support up to 20 residents focusing on those most in need.

Resident led self-advocacy group:
An important aspect of this service is its residents led self-advocacy group. This group will be chaired by a local resident supported by the Programme Coordinator, with the aim of creating a space that empowers residents to have a collective voice to express issues of concern in respect to accessing primary health care services. This service strives to be resident led meaning this group has an important role in co-designing the service as it develops.

Volunteer sourcing and training:
The Programme Coordinator is responsible for identifying new volunteers, through advertising and outreach events. Once a potential volunteer has expressed an interest the Coordinator holds an initial conversation to assess their suitability, liaises with the Office Manager to arrange DBS/reference checks and then arranges for them to attend a 3 day initial training programme. The Programme Coordinator has responsibility for delivering the 3rd day of this training. Once trained the Coordinator provides each volunteer with a 1:1 induction and partners them with a mentor.

Volunteer management:
The Programme Coordinator has responsibility for partnering volunteers with new clients. Once this partnership is established the Coordinator provides the volunteer with telephone support, alongside regular face-to-face supervision. Alongside this 1:1 support the Coordinator is responsible for liaising with the Programme Coordinator for the Community Advocacy service to ensure volunteer network meetings take place every other month, chaired by volunteer representatives.

Monitoring, evaluation and learning:
At the beginning and end of each partnership volunteers gather resident feedback to establish the outcome of their support. Residents are also called by an Office based volunteer when their partnership comes to an end to gather feedback on the volunteer. The Programme Coordinator is responsible for gathering this information, analysing outcomes/feedback and identifying if changes need to be made to improve the service offered. The Coordinator is also responsible for establishing new ways of collecting outcome data and establishing relationships to gain university accredited evaluations. The Coordinator also has responsibility for maintaining accurate client records on Getting Heard’s database hosted by our partner’s seAp.

Safe working & safeguarding:
Risk assessments are conducted by the Programme Coordinator before a resident is partnered with a volunteer. The Coordinator has a responsibility for ensuring volunteers are compliant with Getting Heard’s safe working and safeguarding policies and procedures, through inductions, training and supervision. All safeguarding concerns have to be raised with the Director within 24 hours.

To apply, please contact: Job description and application forms are available on the website

Please send completed application forms to