JOB VACANCY: Wantage Independent Advice Centre – Community Advice Liaison Manager


Community Advice Liaison Manager – Job Description

Working Hours 15 hours

Standard Work Pattern Monday (9-2), Wednesday (9-2) & Friday (11-4)

Salary £10.50 per hour

Reporting Line Joint Operations Managers

Additional Requirements Holiday and sickness cover

This role is funded initially for the period of 12 months.

The WIAC Operations team comprises this role and five other part-time employees. All team members work closely together so as to create a single, cohesive unit that underpins the three services provided, by the charity’s volunteers, to Vale of White Horse residents.

This is not an exhaustive list of tasks, but a guide to the expected duties and performance level of the role:

* To respect client privacy, maintain confidentiality, act in a non-judgemental manner and always act in the client’s best interest

* Provide advice and support to clients, their families and their support network

* Liaise with other professionals and third party agencies on an ongoing basis

* Manage and conduct client assessments in their principal residences

* Set strategies to deal with complex needs of clients with challenging behaviours and in demanding scenarios

* Consider new referrals for clients requesting or requiring assistance

* Administration and management of the Good Neighbour Scheme eg allocation listings

* Develop and enhance the existing Good Neighbour Scheme eg identify and implement joint working initiatives

* Supporting the Good Neighbour volunteer team

* Organise, attend and chair meetings, both external & internal and typically quarterly in nature

* Allocation of appropriate resources

* Introduce new clients to the matched volunteer

* Regularly review existing clients in an appropriate frequency cycle

* Document all contacts with clients and interested parties on the bespoke in-house software

* Recruit and interview prospective volunteers, undertaking all necessary formalities

* Keep up to date with local and national resources, including any and all relevant benefits

* Contribute to the production and presentation of the WIAC’s annual report

* Collate, interpret and action volunteer feedback

* Collate, interpret and provide statistics for on-reporting both to internal and external groups

* Identify training needs and areas for improvement within the service

* Take charge of the office and smooth running of the organisation in the event that Operations Management requires such assistance, representing the organisation as a whole. This includes regard for volunteer support, health and safety

* Undertake any duties as may be reasonably required from time to time by Operations Management

Wantage Independent Advice Centre’s Equal Opportunities Statement:

Wantage Independent Advice Centre opposes all forms of discrimination and is striving towards an equal opportunities policy that means that no volunteer, employee or client receives more or less favourable treatment on the following grounds –

Age, Class, Employment Status, Physical or Mental Disability or Mental ill-health, Political Belief, Race, Colour, Nationality, Ethnic or National Origin, Religion, Gender, Marita