JOB VACANCY: Citizens Advice – Macmillan Welfare Benefits Adviser (part-time)

Role summary: This 7.5 hour post is funded by Macmillan Cancer Support and based at our Churchill hospital office. This post will work alongside three other part time benefits advisers to deliver full casework service for people affected by cancer, including disability benefits and other sources of financial support such as grants and help with health and travel costs.

The post is currently funded to end of December 2018 with confirmation of further three-year funding expected in October 2018, there may be opportunities to extend the hours of the post during the year.

Job location (usual place of work): Churchill Hospital

Pay rate: £25,035 pro rata, actual annual salary £5,075

Pay is pro rata?: Yes

Job title: Macmillan Welfare Benefits Adviser

Applications close on date: midday 13th June

Hours are: Part time

Contract is: Fixed term

Job description:

 Provide a full welfare benefits casework service for people affected by cancer, including disability benefits and other sources of financial support such as grants and help with health and travel costs.
 Liaise and negotiate with other statutory and voluntary organisations to progress the clients case and ensure they receive all assistance available.
 Maintain detailed (computerised) case records for the purpose of continuity of case work and information retrieval in line with the requirements of Citizens Advice and Macmillan Cancer Relief.
 Refer clients on to colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service, including housing, debt and employment.
 Provide advice and information on welfare benefits and other sources of financial help to health and social care professionals working with the client group.
 To provide cancer-specific benefits awareness training to colleagues and other health and social care professionals working with the client group.
 To support Macmillan/Citizens Advice’s social policy work by providing case studies, and feedback on issues of concern to people affected by cancer.
Research and Campaigns
 Assist with research and campaigns work by providing information about clients’ circumstances.
 Provide statistical information on the number of clients and nature of cases and provide regular reports to bureau management.
 Alert other staff to local and national issues.
 Alert clients to social policy options.
Professional development
 Keep up to date with legislation, policies and procedures and undertake appropriate training.
 Read relevant publications.
 Attend relevant internal and external meetings as agreed with the line manager.
 Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate.
 Assist with Service initiatives for the improvement of services.
Administration
 Review and make recommendations for improvements to bureau services.
 Use IT for statistical recording, record keeping and document production.
 Ensure that all work conforms to the bureau’s systems and procedures.
 Provide statistical information on the number of clients and nature of cases.
 Keep up to date with policies and procedures relevant to bureau work and undertake appropriate training.
Other duties and responsibilities
 Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
 Demonstrate commitment to the aims and policies of the CAB service.
 Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

To apply, please contact: recruitment@cab-oxford.org.uk