JOB VACANCY: Oxford Community Work Agency – Digital Support Worker

Oxford Community Work Agency in partnership with Citizens Advice Oxford, Agnes Smith Advice Centre and Rosehill and Donnington Advice Centre are seeking a Digital Support Worker to support clients with improving their digital skills. You will be based in Barton and work one day per week at each of the other advice agencies. The successful candidate will have experience in training both one to one but also in small groups. The work will range from supporting people with various online applications, organising computer training and building people’s confidence to manage themselves in the future. Experience or an interest in the social welfare sector is important.

Job location (usual place of work): Barton

Pay rate: £23,111pa

Pay is pro rata?: No

Job title: Digital Support Worker

Applications close on date: Thursday 1st November 2018

Hours are: Full time

Contract is: Fixed term

Job description:

Main Tasks and Responsibilities

• To work with clients who lack digital skills and or the confidence to use web based platforms such as online banking, switching energy suppliers, applying for Universal credit and managing their online claims, form filling, gaining access to advice, searching for jobs and shopping
• To work with staff and volunteers of the four advice centres so they are better able to show clients how to do things online for themselves
• To actively refer clients to providers of additional digital support once confidence has been built
• To facilitate small group sessions if required
• To liaise with other support services
• To keep accurate and timely records of all clients seen, visits made and outcomes
• To monitor and evaluate the project to feed back to the partnership organisations
• To attend regular supervision meetings with the Manager
• To attend staff meetings as required
• To attend relevant training as required
• Other duties as required by the manager

All required training will be provided.

To apply, please contact: Sarah Darby on 01865 744165 or