JOB VACANCY: Agnes Smith Advice Centre – Money/Welfare Benefits Caseworker

Role summary: The Agnes Smith Advice Centre is based in Blackbird Leys in Oxford. At the heart of the local community, the Centre specialises in money advice, welfare benefits (including appeals to tribunal) and housing advice.

We are recruiting a new caseworker to join a thriving service and a highly motivated team. The role will involve advice and casework, with opportunities to develop and specialise. You will have knowledge and experience of money advice and/or welfare benefit advice. You will be committed to the provision of excellent quality advice. You will be based at the Centre, but you may also be asked to do some sessions at an outreach venue.

We will consider suitable candidates who are interested in training to become an advisor. A lower pay scale would apply depending on experience.

As an equal opportunities employer we value diversity, and encourage and welcome applications from people of all backgrounds.

This is a re-advertisement. Previous applicants need not apply.

Job location (usual place of work): Blackbird Leys, Oxford

Pay rate: £28,221 per annum (pro rata) plus 5% pension contribution

Pay is pro rata?: Yes

Job title: Money/welfare benefits caseworker

Applications close on date: Monday, 26th November @5pm

Hours are: Full time 35 hours but we will consider applicants able to do a minimum of 21 hours per week (3 days)

Contract is: Permanent

Job description:

Role Purpose

The purpose of the role is to give money and/or welfare rights advice and carry out casework for clients of the Agnes Smith Advice Centre.

Job description

Advice giving

•Knowledge and experience of money advice and/or welfare rights advice.
•Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
•Use information sources to find, interpret and communicate the relevant information.
•Research and explore options and implications so that clients can make informed decisions.
•Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
•Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
•Refer internally or to other specialist agencies as appropriate.
•Ensure that all work conforms to the centre’s office manual and the Advice Quality Standard and other funding requirements, as appropriate.
•Ensure that work reflects and supports the centre’s equality and diversity strategy.
•Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Professional development

•Keep up to date with legislation, policies and procedures, undertake appropriate training and read relevant publications.
•Attend relevant internal and external meetings as agreed with the line manager.
•Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.


•Use IT for statistical recording of information relating to social policy and funding requirements, record keeping and document production.
•Ensure that all work conforms to the centre’s systems and procedures.
•Provide statistical information on the number of clients and nature of cases.

Other duties and responsibilities

•Complete the required training to comply with quality assurance processes.
•Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
•Demonstrate commitment to the aims and policies of the centre.
•Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

•Effective written and oral communication skills.
• Good numeracy skills to the level required in the tasks.
•Ability to understand statistics and check accuracy of calculations.
•Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
•Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
•Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
•Ability and willingness to work as part of a team.
•Ability to monitor and maintain own standards.
•A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.
•Ability to commit to and work with the aims, principles and policies of the centre.
•Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

October 2018

To apply, please contact: If you are interested please apply by sending your CV and a covering letter setting out why you are interested in the role and how you meet the person specification. Please email to

For informal inquiries about the post please contact Clare Charleson on 01865 770206.