JOB VACANCY: Sue Ryder, Nettlebed Hospice – Volunteering Engagement Lead

Role summary: Engagement Lead – Volunteering your Passion
Nettlebed Hospice– South Oxfordshire Community Hub

Up to £25,000 pa plus competitive benefits scheme

Are you creative and engaging with experience of volunteer development in a healthcare environment? Are you looking for an interesting and challenging role that will make a real difference?

Sue Ryder is seeking an enthusiastic person to join our team as our Engagement Lead. You will be supporting the Hospice@Home community team with encouraging volunteers in the community to volunteer something their good or passionate about.
Volunteers play a crucial role within our organisation and therefore retention of our volunteers is key. You will play a fundamental role in retaining our volunteers and ensuring that their experience within our organisation is positive.

The role of Engagement Lead volunteering is a fundamental aspect to our charity and it is therefore extremely important for us to have applicants who are enthusiastic and organised and who want to make a difference to the experiences of our volunteers and patient’s.

Key Responsibilities
• Supporting the delivery of an enhanced volunteer model which ensures continued volunteer recruitment and support across all aspects of Sue Ryder services, including fundraising and healthcare.
• Developing and managing local partnership and Sue Ryder stakeholder relationships ensuring a collaborative approach to volunteering
• Working closely with clinical and fundraising teams to ensure volunteering supports where needed.
• Supporting volunteers ensuring they have a positive experience in Sue Ryder and they have training, development, supervision and communication.
• Help the Volunteer manager shape the continued development of volunteering across healthcare and fundraising, ensuring we have a service fit for the future.

Although knowledge of working across a geographical area is desirable, what is essential is that you have great influencing skills and the ability to meet deadlines. You will be a confident and persuasive communicator able to adapt to a changing environment with conflicting priorities. Excellent team working skills and creative thinking along with an enthusiastic approach is required in order to succeed in the role and progress your career with us.
Driving and access to a car is essential to this role.

**Competitive Employee Benefits**
Company pension scheme, 25 days holiday – rising to 30 with length of service plus bank holidays, option to buy and sell up to five days holiday, Life Assurance, enhanced maternity and paternity pay, paid mileage, enhanced sick pay, cash referral bonus scheme, corporate discount with hundreds of retailers and services, staff discount of 15% on new goods online, salary sacrifice car scheme, online wellbeing centre, free will writing service, staff finance loans, carers leave policy and lots more.

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re there when it matters. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

Job location (usual place of work): Nettlebed Hospice– South Oxfordshire Community Hub

Pay rate: Up to £25,000 pa plus competitive benefits scheme

Pay is pro rata?: No

Job title: Engagement Lead – Volunteering your Passion

Applications close on date: 15th February 2019

Hours are: Full time

Contract is: Permanent

Job description:
Job Title: Volunteering Engagement Lead

1. Main Purpose of Job
● To support the delivery of an enhanced volunteer model which ensures continued volunteer recruitment and support across all aspects of Sue Ryder services, including fundraising and healthcare.
● To develop and manage local partnership relationships which will ensure a collaborative approach to volunteering
● To develop and manage relationship with Sue Ryder stakeholders internally to deliver the right volunteer support for each area
● To work with clinical and fundraising teams to ensure, where needed, volunteering supports clinical delivery or income generation
● To support volunteers to ensure a positive experience in Sue Ryder and to deliver training, development, supervision and communication at the highest standard.
● To help shape the continued development of volunteering across healthcare and fundraising to ensure a sustained, growing service fit for the future and to support the strategy of delivering more care to more people
● To ensure all process and procedures are in place to deliver safe, risk managed volunteer services in line with the charity’s policies.

2. Position in Organisation
● To be line managed by the Hospice Director with close working relationship with the Volunteer Manager for Healthcare

3. Educational Standard/Level
● Full driving Licence
● Good written and spoken English
● IT literate

4. Knowledge & Proven Ability
Essential
● An understanding of voluntary sector organisations and partnership working
● An understanding of volunteering policies and governance
● Experience of carrying out person centred assessments and developing support plans
● Experience of managing volunteers
● Experience of monitoring and evaluating service outcomes
● Experience of carrying out risk assessments

Desirable
● Experience of working across a geographical area
● An understanding of lone working procedures
● A working knowledge of Fundraising and Corporate Social Responsibility programmes
● Experience of growing volunteering across a number of functions and across a number of levels

5. Skills
• Effective Communication skills, with a particular emphasis on active listening
• Ability to work in a solution focussed way
• Ability to adapt to a changing environment with conflicting priorities
• To have a collaborative, person-centred approach, great influencing skills and the ability to meet deadlines.
• To be sensitive to the issues surrounding palliative care patients and their families
• Able to prioritise workloads across several services and be a self-motivator as will be a lot of working on own initiative
• Flexibility to travel as the post holder will be required to support services across South Oxfordshire

6. Dimensions & Limits of Authority
• Direct Reports – Line management of volunteers
• Budgetary Responsibility – managing costs for volunteers and working within a budget framework

7. Duties & Key Responsibilities
● The post holder will work with the Healthcare Volunteer Manager to develop expanded volunteer opportunities across Fundraising and Healthcare
● The post holder will be required to support with the production of a local business plan which will highlight internal and external stakeholders and show stakeholder engagement plans
● To post holder will be expected to build relationships outside of Sue Ryder to create potential partnerships in order to grow our volunteer offer for patients and carers
● The post holder will work with the service to support new developments in service delivery to understand how volunteering can add value and to introduce plans to support that development
● The post holder will deliver reports and updates monthly to highlight the benefits being made by the volunteering team on the delivery of care and on fundraised income
● The post holder will work with fundraising team to ensure all volunteering opportunities are maximised and promoted across the geographical area
● Where necessary, the post holder will have direct contact with patients and their carers where volunteers are supporting patient and carer care – eg bereavement
● To develop a skills bank which will match volunteers to opportunities across the charity
● To support the supervision and development of volunteers, to maintain regular contact to ensure policies are being adhered to, and to feedback any areas of concern or good practice to the wider volunteering team

8. Behaviours
● Acting with honesty and integrity
● Showing emotional awareness
● Focussing on delivering outcomes
● Showing creativity and innovation
● Displaying resilience
● Courage
● Working together
● Ensuring that we communicate with impact

9. General
In addition to the specific duties and responsibilities outlined in this job profile, all Sue Ryder employees should be aware of their specific responsibilities towards the following:
● To adhere to all health and safety and fire regulations and to cooperate with the Charity in maintaining good standards of health and safety
● All employees will be expected to familiarise themselves with and comply with the Charity’s data protection policy and any specific guidance in relation to their role.
● To uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute.
● Promote and sustain a responsible attitude towards diversity and inclusion within the Charity.
● Demonstrate a commitment to on-going registration requirements or any national professional or occupational standards associated with the role.
● Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role
● Demonstrate a commitment to Sue Ryder’s aims and objectives through its core values and behaviours
All employees are expected to be competent with the use of technology and information systems and understand their duties and responsibilities with regard to the appropriate use of personal data including sensitive personal data. They should familiarise themselves with the Data Protection policy found on RyderNet and complete any related training requested of them
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder

To apply, please contact: Please apply via our careers website, please see link below:-  http://bit.ly/2t46Idg

For an informal chat or further information please email vicky.jones@suerydercare.org.