HIT training – 12 week accredited short courses

HIT training are running 12 week accredited short courses which can be completed online or via workbooks – if you opt to complete the course via the workbooks they will be posted to the home address of the learner. You will be allocated a Training consultant who will be able to help with any questions or concerns that may arise. Once the course has been complete you will receive a certificate. These courses are available to anyone over the age of 19, and who have been a UK resident for 3 years or more.

Details of all the courses they are running can be found here:   aeb-coursesDownload

If you are interested in any of the courses, please email training@ocva.org.uk and state which specific courses you are interested in. We need details as soon as possible as if there is enough interest it may be possible to continue to run these in Oxfordshire for free. Some people have raised questions which have been answered by HIT ( in bold following the question) and are posted below as may be useful to others:

  1. The courses Awareness of Mental Health, and Understanding Children and Young Peoples Mental Health – are they suitable for home-visiting volunteers? Yes these courses would be suitable for home visiting volunteers as they cover all aspects of Mental health. 

2. With regard to the courses: Level 2 Certificate in Principles of Team Leading, Level 2 Certificate in the Principles of Customer Service, Level 2 Certificate in the Principles of Business Administration, Level 2 Certificate in Equality and Diversity, Level 2 Certificate in Understanding Safeguarding and Prevent

Would like to know:

  • If the information in the courses is looking at the hospitality environment? These are not aimed at one specific sector, the knowledge they learn within them will be transferable to any working environment. 
  • What the expected overall time commitment is for each course? These are 12 week short courses, They would be expected to dedicate around 2-3 hours per week on them. 
  • If you can send further information such as learning outcomes and any prequisite knowledge as it is difficult to know what level/grade these are aimed at – is this available? If so, please can you send to us. Each course is a Level 2 course (GCSE equivalent), there are no prior knowledge needed for these courses as they will learn all the knowledge throughout the course. Once completed they will receive a certificate for the course they have completed which is nationally recognised. When enrolling they will complete initial assessments in basic English and maths that will just show us what level they are working at within these. 



Some examples of the courses and what they cover: 

Level 2 Certificate in Principles of Team Leading

This qualification is aimed at learners who wish to gain further skills to develop their careers and progress in the workplace. It is suitable for anyone who is new to a team leading role, or those who are hoping to become a team leader as they advance their careers.

Mandatory Units:

  • Principles of team leading
  •  Understand business
  • Understand how to communicate work-related information
  •  Understand how to manage performance and conflict in the workplace
  •  Principles of equality and diversity in the workplace
  • Understand how to develop working relationships with colleagues
  • Understand health and safety procedures in the workplace
  • Understand how to develop and deliver a presentation

Level 2 Certificate in the Principles of Customer Service

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Mandatory Units:

  •  Principles of customer service and delivery
  •  Understand customers
  •  Understand employer organisations
  •  Understand how to communicate with customers
  • Understand how to handle customer information
  •  Understand how to resolve problems and deliver customer service to challenging customers
  •  Understand how to develop customer relationships

Level 2 Certificate in the Principles of Business Administration

This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment, you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role

Mandatory Units:

  •  Principles of providing administrative services
  •  Principles of business document production and information management
  •  Understand communication in a business environment
  •  Understand employer organisations
  •  Understand how to develop working relationships with colleagues
  •  Understand how to carry out business administration tasks
  •  Understand how to prepare text.

Level 2 Certificate in Equality and Diversity

Designed for learners who wish to raise their awareness of issues around equality and diversity whether in society, the workplace or the community. Learners will develop knowledge and understanding which can be applied in the workplace or their personal life.

Mandatory Units

  •  Equality and diversity in society
  •  Equality and diversity in the community
  •  Equality and diversity in the workplace

Level 2 Certificate in Understanding Safeguarding and Prevent

The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation and the potential consequences of illegal online activity.

Mandatory Units

  •  Understanding the Prevent Duty
  •  Understanding Safeguarding
  •  Understanding Online Safety

Level 2 Certificate in Preparing to Work in Adult Social Care

Designed for learners working, or looking to work, in a variety of job roles in the adult health and social care sector. This qualification develops knowledge and understanding of a range of key issues, including: equality and diversity, safeguarding, duty of care, health and safety, person centred approaches and handling information. This qualification forms part of the popular Health and Social Care apprenticeship.

Mandatory Units

  •  Principles of personal development in adult social care settings
  •  Principles of diversity, equality and inclusion in adult social care settings
  •  Principles of safeguarding and protection in health and social care
  •  Introduction to duty of care in health, social care or children’s and young people’s settings
  •  Understand the role of the social care worker
  •  Understand person-centred approaches in adult social care settings
  •  Understand health and safety in social care settings
  •  Understand how to handle information in social care settings
  •  Principles of communication in adult social care settings

Level 2 Certificate in Dementia Care

Designed for learners who wish to develop their knowledge and understanding of dementia care to help further their career in health and social care, or who care for a dementia patient in a domestic context.

Mandatory Units

  •  Dementia Awareness
  •  The person centred approach to the care and support of individuals with dementia
  •  Understand the factors that can influence communication and interaction with individuals who have dementia
  •  Understand equality, diversity and inclusion in dementia care
  • Understand the administration of medication to individuals with dementia using a person centred approach
  • Understand behaviour in the context of dementia
  • Understand the Benefits of Engaging in Activities in Social Care

Level 2 Certificate in Awareness of Mental Health Problems

Designed for learners who are looking to further their knowledge of mental health awareness within the Health and Social Care industry sector, this level 2 certificate will provide learners with the key skills necessary to be successful. Including the understanding of stress, anxiety, bipolar disorder, dementia and depression.

Mandatory Units

  •  Understanding Stress
  •  Anxiety
  • Understanding Bipolar Disorder
  • Understanding Dementia
  • Understanding Depression
  • Understanding Eating Disorders
  • Understanding Mental Health
  • Understanding Phobias
  • Understanding Post-Natal Depression
  • Understanding Schizophrenia

Level 2 Certificate in Understanding Children and Young People’s Mental Health

The purpose of the qualification is to develop learners’ knowledge and understanding of mental health in the context of children and young people.

Mandatory Units

  • Understand the principles of mental health concerns in the context of children and young
  • people
  • Legislation and best practice relating to children and young people’s mental health
  • Living with childhood mental health conditions
  • Understand how to minimise the risk of mental health concerns in children and young
  • people.
  • Understand causes and diagnosis of mental health concerns in children and young people.

Level 2 Certificate in Understanding Retail Operations

This course is suitable for anyone looking to work, or currently working, within the retail industry at any level in order to gain a comprehensive understanding of the various operations of a retail organisation

Mandatory Units

• Understanding customer service in the retail sector

• How teamwork contributes to the effectiveness of a retail business

• Dealing with customer queries and complaints

• Understanding the control, receipt and storage of stock.