JOB VACANCY: Big Issue Foundation Oxford – Service Broker (p/t)

Role summary: Join our Vendor Services team in Oxford as a Service Broker

15 hours per week working Monday and one other flexible day in week


We have an exciting opportunity for an enthusiastic and motivated person to work with our vendors in Oxford and surrounding areas to continue their journey away from poverty towards social and financial inclusion.

Service Brokers work holistically with vendors and other agencies to develop person-led and sustainable solutions when accessing and maintaining specialist services in the areas of housing, financial capability, health & wellbeing, education & training, and employment. Service Brokers achieve this by conducting key assessments, getting to know vendors and supporting them to share specific issues in a safe and non-judgmental environment.

You will also support vendors to maximize their sales, increasing their financial well-being and employability. You will develop supportive relationships with vendors during sales transactions, and in one-to-one sessions in the office and on outreach in Oxford.

To succeed in this job, you must have excellent communication skills, an ability to remain even-tempered when working with people who can be volatile or challenging and the ability to think on your feet.

You must be proficient in Microsoft packages with good organisational skills and the ability to juggle and prioritise demands from different directions. An understanding of the practical and emotional needs of disadvantaged people and/or people facing poverty, and a commitment to the social objectives of The Big Issue is essential.

Salary and Benefits

We offer:

A salary commensurate with the third sector, which can be confirmed on request
Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
Incremental sick pay starting at 5 days per rolling year
Enhanced contribution to our workplace pension
Enhanced maternity pay
Training and development opportunities including an open learning library and management training schemes
Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

The Big Issue Foundation thanks all applicants for their interest and will reply only to those invited for interview.

Registered charity no. 3049322

Job location (usual place of work): Oxford, OX4 1BN

Pay rate: Salary on Application

Pay is pro rata?:

Job title: Service Broker – Big Issue Foundation Oxford

Applications close on date: 28.09.2020

Hours are: Part time

Contract is: Permanent

Job description: For job description, please access our website

To apply, please contact: