JOB VACANCY: Citizens Advice Oxford – Trainee Debt Adviser

Role summary: We are looking for a motivated team player to join our team as part of a national Citizens Advice project to recruit and train new debt advisers. You will be trained to give advice across channels including face-to-face, telephone, email and web chat. The mix of channels will vary depending on local office working but is likely to consist of mostly telephone and digital at this time. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

The role is initially fixed until 31 March 2021 with the possibility of extension to November 2021.

Job location (usual place of work): Oxford. Due to the ongoing pandemic some flexibility around location of work may be required, such as some home working, but it is expected that you will be within a commutable distance of the advertised role location.

Pay rate: £25,000

Pay is pro rata?: No

Job title: Trainee Debt Adviser

Applications close on date: 9am 22/10/20

Hours are: Full time

Contract is: Fixed term

Job description: We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be based within and employed by a local Citizens Advice outlet. You will be trained to give advice across channels including face-to-face, telephone, email and web chat. The mix of channels will vary depending on local office working but is likely to consist of mostly telephone and digital at this time. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.
Once trained, be supported to provide a full range of debt casework as part of the MaPS funded project:
● Sensitively explore the client’s situation, including household and financial circumstances and details of debts
● Identify areas where clients could maximise income or minimise expenditure, such as benefit claims, and offer support or signpost/refer to other agencies where appropriate
● Provide information and advice to empower clients to act on their own behalf, including signposting to other agencies where appropriate
● Explore options and implications to enable the client to make informed decisions
● Provide full casework to the client where necessary, identifying the debt issue through to its resolution
● Provide the advice and/or casework through a mixture of channels, predominantly digital and telephone moving to face to face when safe to do so

The role is initially fixed until 31 March 2021 with the possibility of extension to November 2021.

To apply, please contact: please visit https://citizensadviceoxford.org.uk/vacancies/ for more information and to complete an application form.