Telephone and Web chat Adviser
Universal Credit – Help to Claim
Salary up to £23,000 pro rata
7 hours per week.
4.6 weeks annual leave pro rata
Fixed Term Contract until 31 March 2022
Pension Scheme available
Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.
Citizens Advice delivers a service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for an adviser, ideally experienced in welfare benefits, with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
For an Application pack please email email@example.com or call 01993 892050.
Closing Date 12pm Wednesday 21st April 2021