Home » News » JOB VACANCY: Fedcap Employment – Business Manager

JOB VACANCY: Fedcap Employment – Business Manager

June 8, 2021

Business Manager

Salary: £33,000.00 – £36,000.00 Per Annum

Closing date:  09:51, 19 June 2021

Based in High Wycombe, but it is home/outreach based.

A background or understanding of welfare to work and/or experience of working with a team to support people with ill health or disabilities would be beneficial.

Introduction

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for a Business Manager to join our existing IPES team.

The Role

Reporting to the Delivery Manager the Business Manager is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.

You will …

  • Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets.
  • Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.
  • Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators.
  • Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
  • Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable.
  • Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers.
  • Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards.

Full details: Business Manager | Fedcap Employment (vacancy-filler.co.uk)

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