Report – State of care in Mental Health Services 2014 – 2017

Please find attached report on the state of care in mental health services 2014 to 2017. The report combines evidence from our inspections and findings from our role monitoring use of the Mental Health Act, as well as analysis of data from other sources. This rich resource of information means we now know more about the quality of mental health care than ever before.

CQC is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
Some of the key findings are:
–          68% of core services provided by NHS trusts were found to be good, with 6% rated as outstanding. Among independent services, 76% were rated as good or outstanding (72% good and 4% outstanding).  
–          Some services performed particularly well, especially community services for people with a learning disability or autism and community services for older people.  
–          In addition, services that needed to improve have made real progress when they have taken on board our findings and committed to tackle problems proactively and learn from others.  
–          However, there are a substantial minority of NHS trust and independent services that need to improve the quality of care they provide. Thirty-nine per cent of NHS trusts were rated as requires improvement as at 31 May 2017, as did 23% of independent services. And a very small number were rated as inadequate: one NHS trust and three independent services.
The report identifies several areas of concern:
–          Concerns about ‘locked rehabilitation wards’  
–          Great variation between wards in how frequently staff use restrictive practices and physical restraint to deescalate challenging behaviour  
–          The impact of staffing shortages  
–          Poor quality clinical information systems  
–          Commissioning of crisis care services
You can find more information on our website here
Samuel Wallace
Senior Regional Public Engagement and Involvement Officer
Care Quality Commission (CQC)
CQC | 151 Buckingham Palace Road | London | SW1W 9SZ
Tel: 07747455180

Quarterly Report January to March 2016

Executive summary

With just 5 staff FTE, OCVA has this quarter reached out to 111 sector groups, run Oxfordshire South and Vale Forum, run a census for Cherwell District, launched an online resource for professionals, provided direct support to groups 50 times, trained 73 individuals at 12 different courses offline and 80 individuals with 2 courses online, launched the sector’s training suite, added three 10% discounts with local SMEs for members, created three online networks and more.

Item Outcome
of Non-profits who have disbanded, with District
3 noted

(Faringdon Family Centre, Lucy Faithful House, MK Community Mediation Service Ltd who provided some services in Oxfordshire)

Number of Non-profits new to OCVA, with District Total: 111

Outside Oxfordshire – 12
County –6
City – 23
South – 10
Vale – 10
West – 15
Cherwell – 8
No district information– 27

Staff employed at quarter start / quarter finish Employees: 5 FTEs (comprising 9 part time) / no change
Volunteers: 12 / no change
Staff CPD undertaken (course name) None
How service users have been consulted to help shape the services
  1. Feedback from Oxfordshire South & Vale Forum
  2. Feedback from launch of single point information resource for professionals working with asylum seekers (RASCG)
  3. The second census of groups for the Cherwell area
Number of Non-profits supported directly 37 organisations, 4 individuals, 50 separate activities
Number of organisations registered on our database beginning and end 3,502 / 3,593
User satisfaction responses “Balsam Family Project…was full of praise. The project is very lean and wants to go up a gear to meet need in the community, particularly in the light of proposed cuts to Children’s Centres. [They]said“OCVA is my crutch” and described the team asfriendly and proactive. She was full
of praise for every aspect of work – the training, the speed with which information went on the website to help them, Gillian’s recent event and more.”
Also see: 
Annual State of the Sector Report 2016, (usually published each May)
Also see:
OCVA Members report 2016, (usually published each May)
Number of individuals who took up training with OCVA Offline:  73
Online: 72 (Yammer), 8 (WordPress) (total 80)
Training feedback comments (just a few of them) “Good overview also interested in recruitment and volunteers and policies and law” “Good discussion and general overview” “Most areas covered and interesting to think about how different organisations do things differently”

– Good Practice in Volunteer Management

“I now feel confident to do professional online networking”

“Very helpful-a lot of useful stuff in a short space of time” “Excellent facilitators, nice group of delegates” “Thank you great training” “Trainer was very articulate and knowledgeable inspired confidence aby clarity of aspects of fund raising”

– What Funders Want to See In Funding Applications

“A very useful day”

– Leading the Way A Navigation Course for Pets as Therapy

“Gained clear idea of tools and procedure”

– Choosing your Tools To Measure Impact

“Workshop has helped us think about how to start our fundraising journey”

– Exploring Donations To Increase Your Funding Revenue

“Helped me understand the difference between various forms of crowdfunding and how to present a project more effectively”

– Crowdfunding and your Organisation

“I feel I am qualified enough now to deal with such situations without being personal but rather partial”

– Defusing Difficult Situations

“I have come away with practical help and advice that I can put into practice at home and work”

– How to Save Crucial Hours in your Day

Also see: 
Annual State of the Sector Report (usually published each May)

OCVA has improved in this quarter / what’s new
  1. The Oxford Office Furniture Training Suite (to train the sector, and for hire)
  2. Hotdesking Space for Hire
  3. 10% discount with Oxford Office Furniture (in Bicester) for OCVA members
  4. 10% discount with video production firm for OCVA members
  5. 10% discount with The UX Agency in Thame
  6. Launch of our first ever fully-online training course
  7. New internal office layout
  8. Online networks for
    1. Oxfordshire food banks,
    2. Barriers to housing,
    3. Community-level asylum seeker group support to assist the groundswell of new community groups responding
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