This session will help you deal with challenging situations and provide tips and advice on how to handle situations to avoid them escalating.

What will I learn?training

By the end of this session you will:

  • Know the causes and stages of conflict
  • Understand the process for resolving difficult situations
  • An awareness of the tools that may be used in challenging situations
  • Be able to describe ways to prevent situations escalating
  • Explain ways to descalate a situation
  • Know how to defuse your emotions

Benefits to you

You will have a clearer understanding and practical tips to descalate a situation.

Who should attend?

This workshop is aimed at those who may work in a challenging environment or for those who would like some practical tips to help resolve conflict in everyday situations.

What people have said about the course:

‘I enjoyed this workshop and found it interesting and will be useful to my work place. ‘

‘Brilliant workshop’

‘I have learnt a lot and gained knowledge’


Thursday 7th July 2016


Arrival 9.45am for tea, coffee and networking for a 10am start, the workshop will close by 1pm.


£30 per person for OCVA Members
£32 per person from a charitable organisation who are not OCVA members
£35 per person from a non-charitable organisation


Oxford Office Furniture Training Suite
The Old Court House
Floyds Row
St Aldates

There is no parking available, although we maybe able to assist those with disabilities.  Please contact us to enquire if you have a disability.    Our venue is serviced with good transport links, if you are driving you may wish to take advantage of the Park and Ride services located at Redbridge, Pear Tree or Oxford Thornhill.  Alternatively you can park in one of the City Centre car parks such as Gloucester Green, Oxpens, Oxford Train Station or Worcester Street.

Enquiries contact:

Telephone:  01865 251946
Email: training AT ocva.org.uk (replace AT with @)

When contacting us please state the name of the course your correspondence is in relation to.


Please note there are two steps to this process and both steps of the process will need to be completed to secure your place.

Step 1: Please register your details with us on the form:

Please note that registration without payment does not constitute a booking. Both are required, and we do check. (Thanks!)

Step 2: Make payment within 2 working days of registering.

We’re using PayPal for this event. Select ‘pay with a debit or credit card‘ if you don’t have a PayPal account (there’s no need to sign in to PayPal).

Choose payment type Select
OCVA Members pay £30.00 GBP BUY NOW
Charitable organisations who are not OCVA members pay £32.00 GBP BUY NOW
Non-charitable Rate pay £35.00 GBP BUY NOW

Further courses to consider: