All organisations have problems of our volunteers or service users engaging with us. The benefits of solving these problems are huge – yet often we find ourselves struggling to know where to begin. We need a way to do things differently.

This workshop will introduce you to a new straightforward process for solving such problems in the most efficient, effective way possible.

What will I learn?

By the end of this session you will:

● Learn the method of ‘Design Thinking’ for better problem solving

● Learn how Design Thinking can be applied to charities

● Work through a real example chosen from your organisation of your volunteers or service users’ engagement dropping off

● Develop realistic, small solutions to take forwards and test.

Benefits to you

You will leave the session with new knowledge and techniques for solving such problems in the most efficient, effective way possible.

Who should attend? 

Employees, Trustees and Volunteers looking to develop and grow their group/organisation.


Ab Brightman is an independent trainer, consultant and coach supporting nonprofits and impactful people to develop better digital communications, volunteer organisation and to work confidently with new ideas to improve their great work. Ab has is based in Oxford and currently works with a mixture of local and national organisations. Previous to this she worked for several small charities managing communications and volunteers, and trained youth activists across Europe. Clients have said that Ab’s workshops are ‘energetic, engaging and informative.’


Thursday 30th January 2020


Arrival 10.00 am for tea coffee and networking for a 10.15 am start, the workshop will close by 1.15 pm.


£45 per person for OCVA Members
£60 per person from a charitable organisation who are not OCVA members
£75 per person from a non-charitable organisation


Oxford Office Furniture Training Suite
The Old Court House
Floyds Row
St Aldates

There is no parking available, although we maybe able to assist those with disabilities.  Please contact us to enquire if you have a disability.    Our venue is serviced with good transport links, if you are driving you may wish to take advantage of the Park and Ride services located at Redbridge, Pear Tree or Oxford Thornhill.  Alternatively you can park in one of the City Centre car parks such as Gloucester Green, Oxpens, Oxford Train Station or Worcester Street.

Enquiries contact:

Telephone:  01865 251946
Email: training@ocva.org.uk 

When contacting us please state the name of the course your correspondence is in relation to.


Please note there are two steps to this process and both steps of the process will need to be completed to secure your place.

Step 1: Please register your details with us on the form:

Please note that registration without payment does not constitute a booking. Both are required, and we do check. (Thanks!)

Step 2: Make payment within 2 working days of registering.

We’re using PayPal for this event. Select ‘pay with a debit or credit card‘ if you don’t have a PayPal account (there’s no need to sign in to PayPal).

Choose payment type Select
OCVA Members pay £45.00 GBP Preview Image
Charitable organisations who are not OCVA members pay £60.00 GBP Preview Image
Non-charitable Rate pay £75.00 GBP Preview Image