Are you new to management? Or you would you like to refresh your management skills? This course is designed to help you develop your knowledge, understanding and skills for managing employees in the workplace, as required by a current or potential first line manager.

What will I learn?

  • Identifying your own strengths and weaknesses as a manager of people
  • Understanding key principles and techniques for effective communication
  • How to conduct formal appraisals
  • Dealing with conflict and underperformance
  • Managing performance and a range of performance improvement methods

Trainer Profile

Angela Cristofoli, OCVA Business Development Officer

Benefits to you

This course will give you the tools to manage employees effectively and efficiently, plus develop your communication and management skills.

Who should attend?

Anyone who would like to develop or refresh their management skills. You will ideally already be in a paid management post or entering a role soon.


Thursday 28th January 2021


Start at 10.00 am, the workshop will finish by 12.10 pm. ( 10 minute break in middle of session)

The training will be held on Zoom.


£40 per person for OCVA Members
£55 per person from a charitable organisation who are not OCVA members
£70 per person from a non-charitable organisation

Enquiries contact:

Telephone:  01865 251946
Email: training@ocva.org.uk

When contacting us please state the name of the course your correspondence is in relation to.


Please note there are two steps to this process and both steps of the process will need to be completed to secure your place.

Step 1: Please register your details with us on the form:

Please note that registration without payment does not constitute a booking. Both are required, and we do check. (Thanks!)

Step 2: Make payment within 2 working days of registering.

We’re using PayPal for this event. Select ‘pay with a debit or credit card‘ if you don’t have a PayPal account (there’s no need to sign in to PayPal).

Choose payment type Select
OCVA Members pay £40.00 GBP Preview Image
Charitable organisations who are not OCVA members pay £55.00 GBP Preview Image
Non-charitable Rate pay £70.00 GBP Preview Image