Conflict is an inevitable part of everyday life.  It is often also experienced as negative, worrying, exhausting, painful, destructive and – at worst – dangerous.  It can be particularly stressful in small organisations that rely on cooperation and commonality of view. However, it can also have positive effects.

This workshop will be held online via Zoom and will focus on how conflict arises, what mechanisms are involved and how it might give rise to creative possibilities for change.  Participants will practise using some basic tools and techniques to help achieve this in their work with clients and colleagues.

What will I learn?training

By the end of the session you will be able to:

  • Describe how conflicts can become embedded
  • Describe behaviours commonly associated with embedded conflicts
  • Describe – and practise using – three processes that may be employed to turn conflict into creative opportunities

Benefits to you

You will leave the session with increased confidence and practical ideas of how to deal with conflict

Who should attend?

Interpersonal conflict is a fact of life.  This short workshop will be of interest to anyone who wants to think more about ways to approach the management of conflict in any environment.  It is a participative workshop.

About the trainer

Marion Stevenson worked as a family mediator, supervisor and mediation trainer for over 20 years.  She founded Charity Mentors in 2013 and was its Chair until 2018.


Tuesday 26th January 2021


Start 9.30 am and the workshop will end at 12.15 pm. It will be held online using Zoom.

There will be a 15 minute break in the middle of the workshop


£40 per person for OCVA Members
£55 per person from a charitable organisation who are not OCVA members
£70 per person from a non-charitable organisation

Enquiries contact:

Telephone:  01865 251946
Email: training@ocva.org.uk 

When contacting us please state the name of the course your correspondence is in relation to.


Please note there are two steps to this process and both steps of the process will need to be completed to secure your place.

Step 1: Please register your details with us on the form:

Please note that registration without payment does not constitute a booking. Both are required, and we do check. (Thanks!)

Step 2: Make payment within 2 working days of registering.

We’re using PayPal for this event. Select ‘pay with a debit or credit card‘ if you don’t have a PayPal account (there’s no need to sign in to PayPal).

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OCVA Members pay £40.00 GBP Preview Image
Charitable organisations who are not OCVA members pay £55.00 GBP Preview Image
Non-charitable Rate pay £70.00 GBP Preview Image