Job title: Home Visiting Caseworker 

Role summary:

A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice.  This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.

Job location (usual place of work): Office based in Abingdon, Didcot, Henley, Oxford, Thame or Witney. Hybrid/remote working can be considered.

Pay Rate: £28,140 – £28,840 FTE (full time is 37 hours)

Is pay pro rata: Yes (£11,255 – £11,535 pro rata annual salary for 14.8 hours per week)

Applications close on: 12pm Monday 2nd November 2026

Hours: 14.8 hours per week

Contract is: Permanent

Job description: 

Advice & Casework
● Provide advice covering the full range of generalist advice areas, and casework covering Benefits and Debt/Money Advice.
● Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties
● Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
● Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
● Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist
● Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
● Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.
● Make home/outreach visits as necessary.

Research & Campaigns
● Assist with research and campaigns work by completing evidence forms providing information about clients’ circumstances where their issue could be something that affects a wider group of people.
● Professional Development
● Keep up to date with legislation, case law, policies and procedures relating to all advice areas and undertake appropriate training.
● Comply with continuous professional development as required to maintain standards and qualifications.
● Attend relevant internal and external meetings as agreed with the line manager.
● Prepare to attend supervision sessions/team meetings as appropriate.
● Administration
● Use IT for statistical recording, record keeping and document production.
● Keep up to date with policies and procedures relevant to the local office and undertake appropriate training.
● Maintain close liaison with relevant external agencies.
● Liaise with statutory and non-statutory and present the service to outside bodies as appropriate

For more information or to apply, please contact hr@caox.org.uk