Job title: Triage Adviser 

Role summary:

Cottsway Housing Association have partnered with Citizens Advice Oxfordshire to provide a free information and advice service to all their tenants. Starting as the largest local registered provider of social housing in West Oxfordshire, Cottsway Housing has expanded to provide housing in Gloucestershire, Worcestershire and Wiltshire. The Cottsway Project aims to provide equal access to advice and information to all Cottsway Housing tenants regardless of their location. Tenants have access to a free telephone and digital service, providing triage, signposting, information and advice and casework.

Reporting to the Project Manager, Citizens Advice Oxfordshire are looking for a Triage Adviser to join our team to deliver information, client support through multiple channels remotely including telephone and emails.

Job location (usual place of work): Witney (OX28 6DY) – Other CA Oxfordshire locations (Abingdon, Didcot, Henley, Thame, Oxford) or hybrid can be considered. Occasional travel to Witney for training and meetings will be required.

Pay Rate: £27,100 – £28,140 FTE (full time is 37 hours)  / £10,840 – £11,256 pro rata for 14.8 hours per week

Applications close on: 9am, Monday 24 August 2026

Hours: Up to 14.8 hours per week (minimum 7.4 hours per week)

Contract is: Permanent

Job description:

As part of the Cottsway Projects Team,  you will be the first point of contact on the designated telephone advice line and email service for clients. You will complete an initial triage to ascertain eligibility for the service and where appropriate give limited advice on benefits, debt and other financial and welfare matters.

Referrals will be received via the generic email inbox, in-house referrals and from Cottsway Housing Association, which will also be added to the tasklist for call backs. Clients will then be referred to the Cottsway Project Caseworkers for more complex advice and support.

For the full application pack and details of how to apply please visit our website here or email hr@caox.org.uk for more information.