Job title: Debt Caseworker

Role summary:

The aim of this project is to support our clients with the debt issues they have. This may include undertaking benefits checks with all clients to ensure they are receiving their full entitlement. A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support.

Job location (usual place of work): Remote or office based in one of our Oxfordshire offices.

Pay Rate: £28,140 – £28,840 (FTE -37 hours)

Applications close on: Monday 24 August 2026

Hours: Multiple positions available, totalling 59.2 hours per week (1.6 FTE).  Vacancies available with varied working hours , starting from part time roles at 14.8 hours per week , up to our full time role which is 37 hours per week. We would consider a job share.

Contract is: Permanent

Job description:

This role is a partnership between The Money and Pensions Service (MaPS) Project, that funds this project, and Citizens Advice Oxfordshire.

We are ideally looking for an experienced Debt Adviser to work on a project, funded by the Money and Pensions Service (MaPS).

As a Debt Caseworker, you will be experienced in working with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs etc.

You will also be familiar with options available for clients to maximise their income.

For the full job description and details of how to apply please visit the website here